FAQ
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: What currency are your store prices in?
A: Our store prices are in Canadian dollars (CAD) and will adjust to your local currency.
Q: Do you have stores or just an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties, and customs fees, which are assessed once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes, and other charges levied upon delivery.
Q: Do we have to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the US, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to ship?
A: It takes 2-3 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 30 days. Please be assured that we will send you your tracking number as soon as the product is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours after payment. Please try to check your junk or trash folder as it may be there as well.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the " Contact Us " page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: What currency are your store prices in?
A: Our store prices are in Canadian dollars (CAD) and will adjust to your local currency.
Q: Do you have stores or just an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties, and customs fees, which are assessed once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes, and other charges levied upon delivery.
Q: Do we have to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the US, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to ship?
A: It takes 2-3 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 30 days. Please be assured that we will send you your tracking number as soon as the product is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours after payment. Please try to check your junk or trash folder as it may be there as well.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the " Contact Us " page.